Return & Refund Policy

Last Updated: May 30, 2026

Thank you for shopping with thewears.store. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept return requests within 7 days of the delivery date under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The product is unused, unworn, unwashed, and in its original condition.
  • Original tags, labels, packaging, and accessories are intact.

Returns requested after the return period may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used, worn, washed, or altered products.
  • Products damaged after delivery due to customer misuse.
  • Customized or personalized products.
  • Clearance, sale, or promotional items unless received damaged or defective.

How to Request a Return

To initiate a return:

  1. Contact us within 7 days of delivery.
  2. Email us at ashwinchavda1032000@gmail.com with:
    • Order Number
    • Product Photos
    • Description of the issue
  3. Our team will review your request and provide return instructions if approved.

Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used for the purchase.
  • Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by providing clear photos of the product and packaging.

After verification, we may offer:

  • A replacement product, or
  • A full refund, depending on product availability and circumstances.

Order Cancellation

  • Orders can be canceled before shipment.
  • Once an order has been dispatched, cancellation requests cannot be accepted.
  • Eligible return requests must follow the process outlined in this policy.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your bank or payment provider.
  3. If the issue remains unresolved, contact us using the details below.

Contact Information

Store Name: thewears.store

Owner Name: Chavda Ashvin Chitharbhai

Email: ashwinchavda1032000@gmail.com

Phone: +91 97374 23223

Business Address:
Chavda Chitharbhai
4/10, EWS Awas, Near Saurabh Police Choki
Adajan, Surat City
PO: Navyug College
Dist: Surat, Gujarat – 395009
India